Platform Features

Everything you need to manage your call center, campaigns, and team productivity.

Lead & Contact Management

  • Import and merge leads effortlessly.
  • Detailed interaction history and notes.
  • Concurrency-safe queues (`FOR UPDATE SKIP LOCKED`).
  • Scoped data access preventing cross-role leaks.

Campaign Management

  • Real-time queue and campaign tracking.
  • Automated escalation rules.
  • Multi-campaign assignment support.
  • Centralized campaign configurations.

Calling & WebRTC

  • Browser-based WebRTC softphone.
  • Hold, unhold, warm and blind transfers.
  • Dynamic provider switching (Twilio/RingCentral).
  • Call disposition and outcomes logging.

Advanced Dialers

  • Predictive: Dial multiple numbers to minimize idle time.
  • Power: Automatically dial next number upon completion.
  • Preview: Allow agents to review lead info before dialing.
  • Progressive: Balanced pacing for compliant campaigns.

WhatsApp & SMS Integration

  • WhatsApp Business API integration.
  • MSG91 integration for global SMS reach.
  • Webhook-driven message delivery tracking.
  • Centralized message logs attached to contacts.

Reporting & AI Features

  • Agent productivity and conversion reports.
  • Custom PDF and Excel data exports.
  • FullCalendar integration for scheduling.
  • AI-assisted speech analytics and insights.

Support Desk

  • Ticketing system for post-sales support.
  • Seamless transition from sales to support.
  • Multi-channel ticket origination.

Workforce Management

  • Custom Roles and Permissions System.
  • Agent status tracking (Online/Offline/Break).
  • Unified system logs for audit trails.

Experience all these features and more

See Pricing Plans